Returns policy

Making a complaint

To make a complaint, follow the instructions below.

1.Complaint form

Fill in the complaint form which you will find on the Terms and Conditions page

2.Return the product

When making a complaint, please send the product back intact, together with a copy of the purchase document.

3. Shipping

The product under complaint should be sent to the following address:
Secca Wojciech Szymański,
ul.Ostrowska 557,
61-324 Poznań

4. Handling of complaints

The complaint will be considered within 14 days of receipt of the parcel together with the return form. You will be informed about the complaint processing by e-mail, to the e-mail address provided in the complaint form.
Return of goods
In accordance with current law, you have 14 days to return the goods. To withdraw from the contract and return a product purchased from us, fill in the necessary statement available in the Regulations tab and send it to our address together with the returned product: Secca Wojceich Szymański, 557 Ostrowska St., 61-324 Poznań
Attach the proof of purchase to the package with the statement and the intact returned product.